Support Policy

At Aksaraherbals, we are dedicated to providing exceptional customer support to ensure your satisfaction with our healthcare, skincare, and haircare products. This Support Policy outlines how we assist our customers with inquiries, issues, and other support needs.

We strive to respond to all customer inquiries within 24 hours during our support hours. Inquiries received outside of support hours will be addressed on the next business day.

Types of Support Provided

Our customer support team can assist you with:

• Product Information: Detailed information about our healthcare, skincare, and haircare products.
• Order Assistance: Help with placing orders, tracking shipments, and order modifications.
• Return and Refund Requests: Guidance on how to return products and request refunds.
• Technical Issues: Support for any technical difficulties encountered on our website.
• General Inquiries: Any other questions or concerns you may have regarding our products and services.

Support Process

1. Initial Contact: When you contact us, please provide as much detail as possible about your inquiry or issue, including your order number if applicable.
2. Case Review: Our support team will review your inquiry and may request additional information if needed.
3. Resolution: We will work diligently to resolve your issue as quickly as possible. This may include troubleshooting, providing additional information, or escalating the matter to the appropriate department.

Escalation Process

If your issue is not resolved to your satisfaction, you may request that it be escalated to a supervisor or manager. We take all escalated issues seriously and will work to address your concerns promptly.

Customer Feedback

Your feedback is important to us. If you have suggestions for improving our products or services, please share them with us at feedback@aksaraherbals.com. We are always looking for ways to better serve our customers.

Policy Updates

We may update this Support Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on our website, and we encourage you to review our Support Policy periodically.

Thank you for choosing Aksaraherbals. We are committed to providing you with the best possible support and ensuring your satisfaction with our products.